Terms and Conditions

1. LEGAL

• It is against the law to sell or supply alcohol to or obtain alcohol on behalf of a person under the age of 18 years.
• By completing the order and offer to purchase the liquor, all the details you have provided are vouched true and correct. It is a condition of purchase that you verify that you are 18 years of age or over.
• If you do not verify that you are 18 years or older your order will not be processed.
• Delivery via Australia Post cannot be left at the door and must be signed for by a person able to verify that they are over 18 years of age.
• Your contract of sale is with Printhie Wines Pty Limited ABN 21 582 164 432 under its Liquor Licence No. LIQW824007851.
• The sale of liquor pursuant to the offer to purchase from the website is made at our licensed premises attached to Liquor Licence No. LIQW824007851.
• Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.

2. TERMS & CONDITIONS OF WINE CLUB MEMBERSHIP

• Membership requires a 12 month minimum commitment and a minimum purchase of 24 bottles per annum
• Members receive 15% discount and free shipping on all 6 or 12 pack orders except for orders to WA, Tas and NT. A shipping fee will be charged
• Members receive 15% discount on wine purchases at Printhie Dining and the Wine Bar
• Members receive first opportunity to purchase event tickets at discounted rates
• Delivery frequency and qty can be tailored as long as minimum qty equals 24 bottles per year
• I authorise Printhie Wines to debit my credit card with the cost of my wine deliveries each order period
• I understand that my selection of wines will be used as my preference for future deliveries and that vintages and prices are subject to change
• The wines I am purchasing are not for re-sale by a licenced person
• I am 18 years or older
• To accept delivery there must be a person 18 years or older present to sign
• Wine Club discounts will not apply in conjunction with other special offers unless specified
• Benefits can only be claimed on verification of my club membership details
• I must notify Printhie Wines in writing if I choose to withdraw from the Wine Club after the initial 12-month period

3. WINE CLUB AND NON-WINE CLUB ORDERS

• All prices include GST and are quoted in Australian dollars
• Please feel free to select any of our wines as part of your order – either one variety or a mixed case
• All orders must be in multiples of 6 bottles. Please feel free to order as many cases as you would like.
• Printhie Wines currently ships within Australia only.
• Printhie Wines reserves the right without prejudice to its other rights under these Terms and Conditions or at law to cancel orders or to suspend deliveries until payment is made in full.
• Printhie Wines reserves the right to alter pricing of a product/products at any time at the sole discretion of the company. In the event that a system error occurs and pricing is displayed incorrectly, Printhie Wines reserve the right to alter pricing and quantity supplied to reflect the correct value.
• Printhie Wines reserves the right to refuse any order and to withdraw any wines or any range of wines from sale from time to time notwithstanding that such wines may be displayed on Printhie Wines website for purchase.
• You acknowledge that once an order is made it cannot be cancelled without the written consent of Printhie Wines and on terms whereby you indemnify Printhie Wines for any administration and financial costs incurred by it.

4. FREIGHT CHARGES FOR WINE CLUB MEMBERS

• Delivery is free of charge for Wine Club Members, except for Northern Territory, WA and Tasmania which will incur a $25 per carton shipping fee.
• In circumstances where the delivery location is not covered by our standard freight service (for example external Australian territories and extremely remote locations), additional freight fees and handling costs to those outlined above will be incurred. Please call us to enquire about costs if your location falls into this category.
• Printhie Wines reserves the right to charge any freight and handling fee on any special orders. Printhie Wines reserves the right to change freight charges.

5. FREIGHT CHARGES FOR NON-WINE CLUB MEMBERS

• Printhie Wines has a minimum 6 bottle purchase policy.
• Freight charges are as per the following: $15.00 shipping fee per dozen or part there-of for NSW, ACT, Qld, Vic and SA. Unless sale value exceeds $450 then free shipping applies. $25 shipping fee per dozen or part there-of for Tas, WA and NT. This fee applies no matter the value.
• Freight will be calculated at the time of invoicing.
• In circumstances where the delivery location is not covered by our standard freight service (for example external Australian territories and extremely remote locations), additional freight fees and handling costs to those outlined above will be incurred. Please call us to enquires about costs if your location falls into this category.
• Printhie Wines reserves the right to charge any freight and handling fee on any special orders. Printhie Wines reserves the right to change freight charges.

6. DELIVERY

• Please allow for up to 7 working days for your wine to be received after receiving confirmation of your order. Although we cannot be accountable for unusual delays by Australia Post.
• If you have not received your wines in this timeframe, please check the tracking details emailed to you from starshippit.
• You are responsible for providing full and accurate delivery address, contact numbers and instructions. Re-delivery because of any failing in these aspects will be to your account.
• To ensure correct delivery – please be aware that if you are not available to receive delivery:
  • Australia Post will leave a card informing you of wines available for collection at your post office if there is no-one home to take delivery. Australia Post will not leave the wines unattended as they follow responsible conduct law.
• Delivery times made known to you are estimates only and Printhie Wines is not liable for any late or non-delivery.
• Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.
• Without limiting the operation of any other Terms and Conditions herein, Printhie Wines will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
• Printhie Wines is not liable for any loss, damage or delay occasioned to you or any other person claiming through you arising from late or non-delivery of the wine ordered.
• Contact us:
  • Printhie Wines
  • 208 Nancarrow Lane, Nashdale NSW 2800
  • Phone: 0409 645 075
  • Email: [email protected]

7. RETURNS POLICY

• Should you receive a case of wine that appears to have been damaged in transit we will provide you a replacement, or an alternative product of equal value of your choice, or a full refund. Should you receive a product that is different to what you ordered then we will provide you a replacement (if product is available), or an alternative product of equal value of your choice, or a full refund. If you are dissatisfied with the product you received you can return them for a full refund (provided that at least 9 bottles from the case are returned to us in good condition), under the following circumstances:
  • The un-opened wine bottles are returned within 7 days of opening any of the wine cases, and upon internal testing of the product by Printhie Wines it is deemed faulty or defective.
  • We will refund your money when we receive the goods and we are satisfied that they are in original condition.
  • You will need to supply the following information, most of which will be on your Invoice upon returning the product:
    • Your Name and Contact Details
    • The Invoice Number & Invoice Date
    • Description of Product to be Returned
    • The Reason for Return
  • All returns are to be delivered to: Printhie Wines, 208 Nancarrow Lane, Nashdale NSW 2800
  • For enquiries contact us via [email protected] or 0409 645 075. We will bear the reasonable cost of returning goods that are defective, do not meet the product description or were sent in error. All other returns are at your expense.
  • Damaged in transit
    • In the event that you receive a product that appears to have been Damaged in Transit you should:
      • Refuse to accept delivery of the product.
      • Direct the Courier to Return Goods to Sender.
      • Notify us immediately. Please contact us via [email protected] or 0409 645 075
    • If you have already accepted delivery, and then notice that the product appears to have been damaged during transit you should notify us immediately, so we can process the return as “Damaged in Transit”.

Note: The returns policy does not cover ‘change of mind’. Once an order has been processed a refund (less a $30 re-stocking fee) will not be provided until the goods have been received by Printhie Wines. You are responsible for organising the return and associated costs. Returns are to be addressed as per above.

8. PRIVACY POLICY

Printhie Wines And Your Privacy

Printhie Wines are committed to protecting the privacy of individuals’ personal information. We will only collect, use or disclose personal information in accordance with relevant laws and this privacy policy. By providing personal information to us, you accept and consent to our use of your personal information in accordance with this policy.

Please do not provide us with your personal information if you are not of legal age to purchase alcohol in the jurisdiction where you live or if you do not agree to the terms in this policy.

Information You Give Us

You may provide us with information about yourself when corresponding with us or when using our websites. Examples include:

• When you buy goods or services from us online, over the phone or in person;
• When you enter a promotion or competition conducted by us (including via our websites or through social media sites);
• When you register to use one of our websites or when you participate in discussion boards or other social media functions on our websites; or
• When you contact us to request information about our company (including about our brands, our products or employment opportunities).

The information you give us may include, amongst other things, your name, age, address, email address and phone number, financial and payment card information.

Information Collected By Us And Our Use Of Cookies

Apart from the information you give us, we may also automatically collect information about you when you visit our websites, including through the use of cookies. Cookies are small data files that are downloaded onto your computer when you visit a particular website.

Examples of information we may collect include:

• Technical information such as your computer’s IP address and your browser type; and
• Information about your visit such as the products you viewed or searched for, the length of your visit and the pages that you visited.

Cookies help us gather and store information about visitors to our websites. They help our websites remember what you chose on previous pages (to avoid having to re-enter information) and can help us to identify you as a unique visitor, tailor content based on past visitation and provide you with an optimised experience. Our cookies typically do not gather personally identifiable information. If you prefer not to receive cookies you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used. However, our websites will not function if cookies are turned off. We therefore strongly recommend that you leave cookies fully functional. For more information about cookies and how to manage them, please see http://www.allaboutcookies.org/cookies/.

Our Use Of Your Information

Generally, information which you give to us is used to provide you with a product or service which you have requested from us (for example, if you have purchased wine from us). We will not use your information to market to you unless we have your implied or express consent.

For example, if you purchased wine from us (or registered to do so), enquired about our products or entered a promotion in relation to our products, we may imply your consent to receive marketing materials about those products, or other products or brands which we think you may be interested in. If you receive electronic communications from us, we will always provide you with an opportunity to unsubscribe from receiving further information from us.

We may also use the information we collect from you when you use our websites (such as the areas of a website accessed by you and your IP address) to:

• Administer our websites and to try and keep our websites safe and secure;
• Help us gain a better understanding of your likes and dislikes so to improve our websites and the services we offer;
• Allow you to participate in interactive features of our websites; and
• Make suggestions and recommendations to you and other users of our websites about goods or services that may interest you or them.

We may also share the cookie information we gather from our websites with our related companies for the above purposes.

Our Disclosure Of Your Information

We will not disclose your personal information to third parties except:

• With your consent;
• Where we are required or authorised by law to do so, for example to law enforcement agencies;
• Where third parties appointed by us require access to personal information held by us to perform services (in which case we require these contractors to keep that personal information confidential and not to use or disclose it for any purpose other than the purpose of performing those services).

Our websites may sometimes contain links to other websites. With the exception of other sites owned by us, we do not control the privacy practices of sites reached through links from our websites. If you have any questions about the privacy practices of those websites then you should contact the relevant companies directly.

Access To Your Information

You have the right to access and modify the personal information we hold about you. You can access and change your personal information by contacting us, or if applicable, via the website where you entered your personal information. We encourage you to contact us in order to keep your personal information up to date.

We will update your information within the time specified by the applicable law and may, if permitted by law, charge an appropriate fee to cover our costs of responding to your request.

Security

We take appropriate measures to keep your personal information secure. We have implemented appropriate physical and electronic procedures to protect the personal information we collect. If you have an account with us, you are responsible for maintaining the confidentiality of your account details including your password, and are responsible for any activity under your account. We will not be responsible for any loss arising from your failure to comply with this obligation.

Due to its nature, transmission of information via the internet is not completely secure. Although we will protect your personal data in accordance with this policy, we cannot guarantee the security of any data transmitted to our websites and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security measures to try to prevent unauthorised access.

Contact Us

If you have any questions or concerns about our collection, use or disclosure of personal information, or you wish to make a complaint in relation to our privacy practices, please contact us.

• Contact us:
  • Printhie Wines
  • 208 Nancarrow Lane, Nashdale NSW 2800
  • Phone: 0409 645 075
  • Email: [email protected]