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FAQs

Can I choose my own wines?

 

Yes, our Altitude Wine Club is all about your personal choice. Simply select the frequency of delivery you need, and then select the wines that you have a yearning for. You are in complete control, because you know what you like.

 

 

Can I leave the wine choice up to you?

 

For sure. If you don’t want to worry about which wines arrive or you just love a surprise, we will be happy to put a pack together just for you. Our winemakers know their stuff, so feel free to leave it to them.

 

 

What happens when the vintages change?

 

We will roll the wines onto the next vintage, so you won’t miss out. If by any chance we don’t make that particular wine that vintage-

we will get in contact to let you know. It’s farming after all and anything can happen.

 

 

What is the cost of shipping?

 

Your subscription includes free shipping anywhere in Australia. As members of the Altitude Wine club.

 

 

Can I update my own details?

 

Yes, you can manage EVERYTHING when you log in to your account, from the wines you want to your delivery details. Click here to access your account if you have already created one. If not, go through the signup process and upon checking out you will create an account with a password.

 

 

Can I change my wine selection?

 

Yes, please log in to your Account page and change to your heart’s content. Make sure you do it two weeks before your next delivery is due though as we may have been very efficient and got it all packed and ready for you.

 

 

Can I change the frequency of delivery?

 

Yes, please log in to your Account page and change away.

 

 

What discounts are available?

 

10% off all orders and free shipping Australia wide on all purchases. Plus each member will receive a bespoke leather keyring made exclusively for Printhie Wines by local leather craftsman Angus Barrett.

 

 

How do I receive my discount on purchases other than through the Wine Club?

 

Make sure you log into your account when you are making your purchase online. Once logged in you will receive your discount. Please note that there are some very special, tiny release wines for which discounts won’t be available. We are sorry about that, but the good news is, you will be able to have first dibs on buying some.

 

 

Am I locked in or can I cancel at any time?

 

There is a 12-month minimum membership of our Altitude Wine Club. Send us an email here and we can sort out your cancellation.

 

 

Are my Credit Card details stored on the site?

 

No. We understand this is precious information so we use professionals to store all credit card information.

 

 

I have forgotten my password how do I retrieve it?

 

Please navigate to the My Account page by clicking here. On this page, you can click on “Lost Password”.

 

 

I just need to speak to a real person.

 

No worries. Ring us on 0481 233 153 or send us an email to hello@printhiewines.com.au with your number and we will give you a call back.